STAGE Level 1 Technical Support Engineer

Date de mise à jour de l’offre


EFFICIENT IP SAS, société par actions simplifiée est active depuis 21 ans. Située à LA GARENNE COLOMBES (92250), elle est spécialisée dans le secteur d'activité de la programmation informatique. Son effectif est compris entre 50 et 99 salariés.

Description de la mission

Experience in the following areas is desired: Technical Support, Network Support, Systems Administration, Help Desk or Configuration Management and enjoy dealing with Customers.
You will work closely with EfficientiP partners and customers assisting their level 1-3 support teams, investigating, troubleshooting and analyzing new or unknown issues.

As a Level 1 Support Engineer, you’ll have to qualify the issue, gather the required information to start investigation and define a first diagnosis. You will work to solve the problem on your own or have to escalate the issue to the next support level. If needed, you’ll get the assistance of the Development team.

Designing and developing one or more courses of action, evaluating each of these courses in a test case environment and implementing the best solution to the problem can be required.

Profil recherché

Technical Skills
Experience with TCP/IP network architectures on various platforms (Unix, Linux, Windows, etc.) and how those platforms interoperate with DNS and DHCP. Knowledge of Unix systems is very welcomed.
Familiarity with IP Address Management (IPAM) and Microsoft Active Directory would be desired.
Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself
General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics.

Customer service experience
Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone.
Research, resolve, and respond to customer questions and call-backs in a timely manner and in accordance with established standards, policies, procedures and service level agreements.
Acquire and maintain current knowledge of product offerings and support policies to provide technically accurate solut

Niveau de qualification requis

Bac + 4/5 et +
  • Employeur
  • Secteur d’activité de la structure
    Emploi - Economie - Innovation - Numérique
  • Effectif de la structure
    De 21 à 50 salariés
  • Type de stage ou contrat
    Contrat d'apprentissage
  • Date prévisionnelle de démarrage
  • Durée du stage ou contrat
    Supérieur à 6 mois
  • Le stage est-il rémunéré ?
  • Niveau de qualification requis

    Bac + 4/5 et +
  • Lieu du stage
    90 Boulevard National
  • Accès et transports
    Transilien L, TRAM 2...