Partagez sur
STAGE Level 1 Technical Support Engineer
Date de mise à jour de l’offre
EFFICIENT IP SAS :
EFFICIENT IP SAS, société par actions simplifiée est active depuis 21 ans.
Située à LA GARENNE COLOMBES (92250), elle est spécialisée dans le secteur d'activité de la programmation informatique. Son effectif est compris entre 50 et 99 salariés.
Description de la mission
Experience in the following areas is desired: Technical Support, Network Support, Systems Administration, Help Desk or Configuration Management and enjoy dealing with Customers.
You will work closely with EfficientiP partners and customers assisting their level 1-3 support teams, investigating, troubleshooting and analyzing new or unknown issues.
As a Level 1 Support Engineer, you’ll have to qualify the issue, gather the required information to start investigation and define a first diagnosis. You will work to solve the problem on your own or have to escalate the issue to the next support level. If needed, you’ll get the assistance of the Development team.
Designing and developing one or more courses of action, evaluating each of these courses in a test case environment and implementing the best solution to the problem can be required.
You will work closely with EfficientiP partners and customers assisting their level 1-3 support teams, investigating, troubleshooting and analyzing new or unknown issues.
As a Level 1 Support Engineer, you’ll have to qualify the issue, gather the required information to start investigation and define a first diagnosis. You will work to solve the problem on your own or have to escalate the issue to the next support level. If needed, you’ll get the assistance of the Development team.
Designing and developing one or more courses of action, evaluating each of these courses in a test case environment and implementing the best solution to the problem can be required.
Profil recherché
Technical Skills
Experience with TCP/IP network architectures on various platforms (Unix, Linux, Windows, etc.) and how those platforms interoperate with DNS and DHCP. Knowledge of Unix systems is very welcomed.
Familiarity with IP Address Management (IPAM) and Microsoft Active Directory would be desired.
Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself
General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics.
Customer service experience
Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone.
Research, resolve, and respond to customer questions and call-backs in a timely manner and in accordance with established standards, policies, procedures and service level agreements.
Acquire and maintain current knowledge of product offerings and support policies to provide technically accurate solut
Experience with TCP/IP network architectures on various platforms (Unix, Linux, Windows, etc.) and how those platforms interoperate with DNS and DHCP. Knowledge of Unix systems is very welcomed.
Familiarity with IP Address Management (IPAM) and Microsoft Active Directory would be desired.
Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself
General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics.
Customer service experience
Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone.
Research, resolve, and respond to customer questions and call-backs in a timely manner and in accordance with established standards, policies, procedures and service level agreements.
Acquire and maintain current knowledge of product offerings and support policies to provide technically accurate solut
Niveau de qualification requis
Bac + 4/5 et +
Les offres de stage ou de contrat sont définies par les recruteurs eux-mêmes.
En sa qualité d’hébergeur dans le cadre du dispositif des « 100 000 stages », la Région Île-de-France est soumise à un régime de responsabilité atténuée prévu aux articles 6.I.2 et suivants de la loi n°2204-575 du 21 juin 2004 sur la confiance dans l’économie numérique.
La Région Île-de-France ne saurait être tenue responsable du contenu des offres.
Néanmoins, si vous détectez une offre frauduleuse, abusive ou discriminatoire vous pouvez la signaler
en cliquant sur ce lien.
-
EmployeurEFFICIENT IP SAS
-
Secteur d’activité de la structureEmploi - Economie - Innovation - Numérique
-
Effectif de la structureDe 21 à 50 salariés
-
Type de stage ou contratContrat d'apprentissage
-
Date prévisionnelle de démarrage
-
Durée du stage ou contratSupérieur à 6 mois
-
Le stage est-il rémunéré ?Oui
-
Niveau de qualification requis
Bac + 4/5 et + -
Lieu du stage90 Boulevard National
92250 LA GARENNE-COLOMBES -
Accès et transportsTransilien L, TRAM 2...