STAGE Junior Customer Care Manager DACH (Germany / Austria / Switzerland)

Travel passionista or seasoned globe-trotter? Hungry for a challenge that requires ambition, organisation, positivity, and a good sense of humour? If all that plus the opportunity to work in central Paris for a rapidly-growing start-up sounds appealing, keep reading...



You will be supporting our Customer Care Manager DACH and you will handle the following tasks:



Customer Care Management:

You’ll be in direct contact with our travellers both before and after their trip (via phone, email and web chat).



Traveller engagement & satisfaction:

You will be responsible for responding to travellers’ queries, questions, and complaints in a professional manner.



Sales support:

Your role will include guiding our potential travellers through the enquiry process via telephone (don’t worry, no cold calling!), and making follow-up calls to encourage potential customers to become Evaneos travellers. You will ensure effective achievement of KPIs to hit targets.



Bridge to Area Management and worldwide agent community:

You will be in close contact with the Area Managers and our worldwide agent network. You will talk to German speaking travel agents in every corner of the planet, from Mongolia to Patagonia!