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STAGE Junior Customer Care Manager DACH (Germany / Austria / Switzerland)
Date de mise à jour de l’offre
EVANEOS :
Créé en 2009, Evaneos disrupte le secteur du voyage et se positionne aujourd'hui comme le leader du sur-mesure. Avec son modèle innovant de mise en relation avec des agences locales, Evaneos vous offre la possibilité de co-créer avec un expert local le voyage de vos rêves. Aujourd'hui Evaneos compte plus de 1000 partenaires locaux dans plus de 160 destinations et a fait voyager plus de 150000 personnes.
Description de la mission
Travel passionista or seasoned globe-trotter? Hungry for a challenge that requires ambition, organisation, positivity, and a good sense of humour? If all that plus the opportunity to work in central Paris for a rapidly-growing start-up sounds appealing, keep reading...
You will be supporting our Customer Care Manager DACH and you will handle the following tasks:
Customer Care Management:
You’ll be in direct contact with our travellers both before and after their trip (via phone, email and web chat).
Traveller engagement & satisfaction:
You will be responsible for responding to travellers’ queries, questions, and complaints in a professional manner.
Sales support:
Your role will include guiding our potential travellers through the enquiry process via telephone (don’t worry, no cold calling!), and making follow-up calls to encourage potential customers to become Evaneos travellers. You will ensure effective achievement of KPIs to hit targets.
Bridge to Area Management and worldwide agent community:
You will be in close contact with the Area Managers and our worldwide agent network. You will talk to German speaking travel agents in every corner of the planet, from Mongolia to Patagonia!
You will be supporting our Customer Care Manager DACH and you will handle the following tasks:
Customer Care Management:
You’ll be in direct contact with our travellers both before and after their trip (via phone, email and web chat).
Traveller engagement & satisfaction:
You will be responsible for responding to travellers’ queries, questions, and complaints in a professional manner.
Sales support:
Your role will include guiding our potential travellers through the enquiry process via telephone (don’t worry, no cold calling!), and making follow-up calls to encourage potential customers to become Evaneos travellers. You will ensure effective achievement of KPIs to hit targets.
Bridge to Area Management and worldwide agent community:
You will be in close contact with the Area Managers and our worldwide agent network. You will talk to German speaking travel agents in every corner of the planet, from Mongolia to Patagonia!
Profil recherché
You are a native German-speaker (PLEASE NOTE: we cannot respond to applications from non-native speakers)
You are perfectly comfortable interacting with clients via telephone and email
You are customer-centric and quality-oriented
You are capable of taking responsibility of your projects, and know how to manage your time efficiently to reach objectives
You are capable of taking initiative and working autonomously, as well as within a team
You are perfectly comfortable interacting with clients via telephone and email
You are customer-centric and quality-oriented
You are capable of taking responsibility of your projects, and know how to manage your time efficiently to reach objectives
You are capable of taking initiative and working autonomously, as well as within a team
Niveau de qualification requis
Bac + 3
Les offres de stage ou de contrat sont définies par les recruteurs eux-mêmes.
En sa qualité d’hébergeur dans le cadre du dispositif des « 100 000 stages », la Région Île-de-France est soumise à un régime de responsabilité atténuée prévu aux articles 6.I.2 et suivants de la loi n°2204-575 du 21 juin 2004 sur la confiance dans l’économie numérique.
La Région Île-de-France ne saurait être tenue responsable du contenu des offres.
Néanmoins, si vous détectez une offre frauduleuse, abusive ou discriminatoire vous pouvez la signaler
en cliquant sur ce lien.
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EmployeurEVANEOS
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Secteur d’activité de la structureSport - Tourisme - Loisirs
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Effectif de la structureDe 51 à 250 salariés
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Site internet de la structurehttp://www.evaneos.com/
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Type de stage ou contratStage pour lycéens et étudiants en formation initiale
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Date prévisionnelle de démarrage
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Durée du stage ou contratPlus de 4 mois et jusqu'à 6 mois
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Le stage est-il rémunéré ?Oui
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Niveau de qualification requis
Bac + 3 -
Lieu du stage27 rue de Mogador
75009 Paris -
Accès et transportsRER E -BUS etc