STAGE Junior Customer Care Manager DACH (Germany / Austria / Switzerland)

Date de mise à jour de l’offre

EVANEOS :

Créé en 2009, Evaneos disrupte le secteur du voyage et se positionne aujourd'hui comme le leader du sur-mesure. Avec son modèle innovant de mise en relation avec des agences locales, Evaneos vous offre la possibilité de co-créer avec un expert local le voyage de vos rêves. Aujourd'hui Evaneos compte plus de 1000 partenaires locaux dans plus de 160 destinations et a fait voyager plus de 150000 personnes.

Description de la mission

Travel passionista or seasoned globe-trotter? Hungry for a challenge that requires ambition, organisation, positivity, and a good sense of humour? If all that plus the opportunity to work in central Paris for a rapidly-growing start-up sounds appealing, keep reading...



You will be supporting our Customer Care Manager DACH and you will handle the following tasks:



Customer Care Management:

You’ll be in direct contact with our travellers both before and after their trip (via phone, email and web chat).



Traveller engagement & satisfaction:

You will be responsible for responding to travellers’ queries, questions, and complaints in a professional manner.



Sales support:

Your role will include guiding our potential travellers through the enquiry process via telephone (don’t worry, no cold calling!), and making follow-up calls to encourage potential customers to become Evaneos travellers. You will ensure effective achievement of KPIs to hit targets.



Bridge to Area Management and worldwide agent community:

You will be in close contact with the Area Managers and our worldwide agent network. You will talk to German speaking travel agents in every corner of the planet, from Mongolia to Patagonia!

Profil recherché

You are a native German-speaker (PLEASE NOTE: we cannot respond to applications from non-native speakers)

You are perfectly comfortable interacting with clients via telephone and email

You are customer-centric and quality-oriented

You are capable of taking responsibility of your projects, and know how to manage your time efficiently to reach objectives

You are capable of taking initiative and working autonomously, as well as within a team

Niveau de qualification requis

Bac + 3
  • Employeur
    EVANEOS
  • Secteur d’activité de la structure
    Sport - Tourisme - Loisirs
  • Effectif de la structure
    De 51 à 250 salariés
  • Site internet de la structure
    http://www.evaneos.com/
  • Type de stage ou contrat
    Stage pour lycéens et étudiants en formation initiale
  • Date prévisionnelle de démarrage
  • Durée du stage ou contrat
    Plus de 4 mois et jusqu'à 6 mois
  • Le stage est-il rémunéré ?
    Oui
  • Niveau de qualification requis

    Bac + 3
  • Lieu du stage
    27 rue de Mogador
    75009 Paris
  • Accès et transports
    RER E -BUS etc