STAGE Customer Relations France- Internship

Date de mise à jour de l’offre

Berlaric :

Wingly is Europe’s leading flight sharing platform. They connect private pilots with passengers so they can share the cost and the passion of a flight. Founded in July 2015 by a pilot from Polytechnique, an aeronautical engineer from Supaero and a German web developer, Wingly has more than 300,000 users, is active in France, Germany and the UK, and makes private aviation more accessible than ever.

Description de la mission

One of the key assets to the Customer Relations Team, you will be in touch with Wingly passengers on a day to day basis and you will manage Wingly’s customer requests for our French speaking customers !

Main role:

* Be the first point of contact for passengers through our Chat, Phone and Email support
* Match Passengers with Pilots, help passengers to find the perfect flight and to take-off
* Improve passenger experience by collecting feedback and working closely with the dev team
* Help convert cancelled bookings into accepted bookings

Other missions of the Customer Relations Intern France :

* Work with UK and DE Customer Relations Interns to set up common strategies
* Work with the French Pilot Success Intern and marketing team
* Work on marketing campaigns for passengers; emails, newsletters, translations
* Work closely with the Customer Care Manager

Profil recherché

* Native French and Good English
* Good communication skills : very good written skills, comfortable on phone
* Solution oriented mindset and good organisation skills
* You enjoy working and speaking with people
* Strong interest in the start-up world
* Multitasker, motivated, ability to work well alone and with others
* Customer Support experience is a big plus
* Being passionate about aviation is a big plus

Niveau de qualification requis

  • Employeur
  • Secteur d’activité de la structure
    Déplacements - Transports
  • Effectif de la structure
    De 21 à 50 salariés
  • Site internet de la structure
  • Type de stage ou contrat
    Stage pour lycéens et étudiants en formation initiale
  • Date prévisionnelle de démarrage
  • Durée du stage ou contrat
    Plus de 4 mois et jusqu'à 6 mois
  • Le stage est-il rémunéré ?
  • Niveau de qualification requis

  • Lieu du stage
    97 rue Oberkampf
  • Accès et transports
    Transport en commun