STAGE Business Operations

Date de mise à jour de l’offre

DEMAIN ES :

SAS développant des solutions de distribution d'assurance digitale et de gestion de dossiers et de sinistres en assurance habitation.

Description de la mission

At Luko, Lukooms'forces are divided into 3 tribes, set up on a product-based organisation. Each tribe has its own roadmap with a product manager and a dedicated tech team: The MRR tribe that focuses on Luko’s growth via the acquisition of new customers, the NPS tribe is aimed at delighting our users throughout the whole life of their contract - claims included, and the TPM tribe that works on building the best connected devices and services to protect our homes.

As part of the NPS Tribe (Net Promoter Score), you are the point of contact for our customers. Together with the tech team, the Claims team and the Customer Service team, you are responsible for always providing the best service to our customers: simple, transparent and caring. As a Business Operations intern you will be joining a team focused on scaling up one of the hottest B2C startup in Europe!

Profil recherché

Hard skills
A first experience in startup (appreciated)
Excellent communication skills (both written and spoken)in French AND English
Very analytical: mastering command of Excel and ideally some SQL knowledge

Soft skills
Entrepreneurial culture & problem solver
Extremely rigorous and methodological
High degree of autonomy, drive and energy
Getting things done attitude, self starter with willingness to roll up sleeves and execute fast
Creative, able and willing to come up with ideas outside the box

Niveau de qualification requis

Bac + 4/5 et +
  • Employeur
    DEMAIN ES
  • Secteur d’activité de la structure
    Emploi - Economie - Innovation - Numérique
  • Effectif de la structure
    De 51 à 250 salariés
  • Type de stage ou contrat
    Stage d'immersion en milieu professionnel dans le cadre de la formation professionnelle continue
  • Date prévisionnelle de démarrage
  • Durée du stage ou contrat
    Plus de 4 mois et jusqu'à 6 mois
  • Le stage est-il rémunéré ?
    Oui
  • Niveau de qualification requis

    Bac + 4/5 et +
  • Lieu du stage
    210 quai de Jemmapes
    75010 PARIS 10E ARRONDISSEMENT
  • Accès et transports
    métro Jaurès